Bring policyholders back to normal, faster.
Westhill's DRP orchestrates every step of the claim—from FNOL to sign-off—with real-time transparency, intelligent matching, and automated QA. Give adjusters leverage, contractors velocity, and policyholders confidence.
DRP outcomes
- 12minutes to onboard policyholders to the digital repair journey.
- 85percent of contractor assignments auto-matched via AI.
- 98percent policyholder satisfaction across post-project surveys.
Claim accuracy, customer delight, and cost control in one workflow.
Our digital repair experience unites adjusters, vendor partners, and policyholders with curated tasks and automated communication cadences. Every document, estimate, and photo stays synchronized without manual follow-up.
- 1FNOL & enrollment flows branded to the carrier experience.
- 2Real-time job boards with compliance scoring and credential tracking.
- 3Quality assurance reviews with coverage and endorsement validation.
Key metrics
Every stakeholder knows what comes next.
Enrollment to assignment
FNOL-triggered invitations guide policyholders into a concierge experience. AI-driven matching pairs the optimal contractor based on loss profile, location, availability, and carrier rules.
Transparent progress
Shared timelines, smart notifications, and secure messaging keep adjusters aware without manual phone calls. Policyholders can upload photos, track milestones, and approve scope within the PWA.
QA and documentation
Automated checklisting ensures code compliance while QA teams review estimates, supplements, and endorsements before payment authorization.
Analytics that drive action
Dashboards highlight cycle time outliers, cost variances, and satisfaction trends so claims leaders can intervene early.
Connect seamlessly with carrier systems.
Westhill delivers API-first integrations for assignment creation, diary updates, materials pricing, and payment workflows. Our open architecture accelerates implementation while honoring your compliance requirements.
- APIBi-directional updates with core claims systems.
- QAAutomated estimate validation with configurable toggles.
- AINatural language processing translates loss details into precise contractor matches.
Security & compliance
Our platform is SOC 2 Type II and ISO 27001 certified with continuous monitoring, penetration testing, and governance dashboards tailored for carrier partners.
“Westhill gave us the transparency and cost controls we needed without sacrificing the policyholder’s experience.” — VP of Claims
Extend the value of DRP with complementary programs.
Let’s configure a DRP pilot for your team.
Share your KPIs and we’ll tailor a roll-out plan that accelerates adoption while ensuring compliance.