Concierge service for every complex claim.
Westhill’s MRP combines curated contractor networks, proactive communication cadences, and affinity partnerships to support high-value policyholders and specialty losses.
MRP value snapshot
- ADedicated concierge team orchestrates every interaction.
- BAutomated scheduling keeps customers informed without friction.
- CAffinity network drives retention and new premium growth.
Guide policyholders from triage to long-term loyalty.
White-glove onboarding
A dedicated concierge team coordinates assessments, temporary repairs, and customer communications within hours of FNOL.
Dynamic affinity offers
Deliver timely offers on upgrades, DIY supplies, or maintenance services through Westhill 360 partnerships.
Executive visibility
Role-based dashboards surface claim health, satisfaction trends, and partner performance to leadership in real time.
Proactive retention
Trigger outreach ahead of renewal with data-backed recommendations, inspection reminders, and loyalty touches.
Activate specialists without expanding headcount.
We manage recruiting, credentialing, and performance for a nationwide network of contractors, inspectors, adjusters, and service providers. Lowe’s exclusive partnership delivers retail convenience, custom coupons, and rapid fulfillment.
- 1150K+ vetted contractors covering interior, exterior, and mitigation categories.
- 2Inspection and drone partners for commercial and CAT events.
- 3Financing, warranties, and maintenance programs woven into the journey.
Coordination playbook
Our project managers leverage AI-assisted scheduling, sentiment analysis, and SLA tracking to keep every partner aligned.
“Westhill’s MRP unlocked true differentiation for our premier policyholders.” — Head of Personal Lines
Stay ahead of customer expectations.
Vertex AI–powered analytics translate qualitative feedback, timeline variance, and spend trends into prioritized action plans. Alerts flag customers at risk of churn so your team can intervene before renewal.
Data you can trust
| Signal | Action |
|---|---|
| Sentiment dip detected | Concierge triggered to schedule proactive outreach. |
| Cycle time variance | Automated root-cause analysis across partners and tasks. |
| Renewal risk score | Initiate retention campaign with Westhill 360 offers. |
Extend concierge experiences across your portfolio.
Let’s design your next-gen managed repair experience.
We’ll tailor an onboarding plan, concierge scripts, and partner lineup matched to your book of business.