Keep policyholders connected between claims.
Westhill 360 transforms episodic claim interactions into lifelong relationships. Offer maintenance plans, upgrades, and curated service bundles with the same transparency policyholders love during a claim.
Engagement outcomes
- RIncrease renewal conversions with proactive maintenance reminders.
- UUnlock ancillary revenue through elective upgrade pathways.
- MMeasure customer satisfaction across every touchpoint.
Own the relationship from policy inception to renewal.
Westhill 360 orchestrates outreach for inspections, upgrades, and DIY projects, weaving affinity partners and contractor services into a single digital experience.
- 1Home onboarding with inspection follow-up and critical repair scheduling.
- 2Seasonal campaigns with targeted offers based on property condition.
- 3Renewal retention flows leveraging satisfaction data from claims and services.
Engagement metrics
Match the right service to the right customer moment.
DIY kits & materials
Leverage Lowe’s offers, curated bundles, and financing options to empower homeowners.
Full-service upgrades
Seamlessly connect policyholders to contractor crews for roof, siding, or interior improvements.
Subscription plans
Launch membership programs that include seasonal inspections, emergency response, and loyalty rewards.
Capture the signals that power proactive service.
Customer interactions, sentiment analysis, and contractor feedback roll into a unified data model. Predictive scoring determines who is ready for upgrades, who needs a check-in, and where to invest marketing resources.
Signal-to-action matrix
| Signal | Automated response |
|---|---|
| Low sentiment score | Concierge follow-up call and satisfaction plan. |
| Home age milestone | Push upgrade recommendations with targeted incentives. |
| High engagement score | Invite to loyalty community and referral program. |
Amplify 360 with connected offerings.
Westhill 360 HVAC Inspection
Add remote HVAC triage, valuation, and contractor activation to your engagement mix.
Managed Repair Program
Provide high-touch support during complex claims and feed loyalty programs.
Material Metrix
Keep pricing accurate across DIY and contractor-driven projects.
Trusted Roofing
Convert storm interactions into long-term maintenance plans.
Design your lifetime engagement strategy.
Let’s craft an omnichannel plan that keeps policyholders close and your brand top-of-mind for every home project.