Transform every property claim into a concierge experience.
Westhill orchestrates carriers, policyholders, and vetted contractors through one intelligent workflow. We eliminate friction, compress cycle times, and deliver the transparency modern customers expect.
Built for every constituency
Progressive web apps keep policyholders, referral partners, contractors, and Westhill teams aligned in real time. Automation manages enrollment, communications, and settlement accuracy from FNOL to close-out.
- 1Increase NPS by digitizing every policyholder touchpoint.
- 2Reduce loss adjustment expense with integrated QA review.
- 3Deliver a consistent job pipeline to trusted contractors.
Move the needle across experience, efficiency, and spend.
Our AI-enabled orchestration trims touchpoints, validates scope, and keeps every stakeholder informed. The result is measurable uplift across customer satisfaction, indemnity accuracy, and operational leverage.
Purpose-built solutions for every repair journey.
Digital Repair Program (DRP)
Centralize communications, documentation, and QA while reducing loss adjustment expense.
Managed Repair Program (MRP)
Deploy concierge-level service with curated contractor assignments and automated updates.
Trusted Roofing
Deliver rapid roof assessments, storm mobilization, and retail upsell opportunities with Lowe’s.
Westhill 360 Home Services
Keep policyholders engaged year-round with proactive maintenance and affinity offers.
Material Metrix
Optimize material pricing, automate coupons, and power precise cost containment.
Unified platform
Shared identity, data, and orchestration accelerate delivery across the entire portfolio.
Explore the platform →Infrastructure engineered for availability, scalability, and compliance.
Westhill operates on a Google Cloud-native stack with containerized microservices, serverless functions, and event-driven workflows. From contractor matching to claims QA, every interaction is logged and auditable.
- ACloud Spanner, BigQuery, and Vertex AI ensure resilience and intelligent automation.
- BSecurity baked in with IAM controls, Secret Manager, Cloud Armor, and SOC 2 controls.
- CCI/CD pipelines with automated testing streamline releases without compromising quality.
Always-on visibility
Dashboards surface real-time KPIs across cycle time, estimate accuracy, and customer experience. Role-based views keep executives, claim handlers, and contractors aligned on next best action.
| Capability | Value delivered |
|---|---|
| AI-driven contractor matching | Accelerates deployment and improves job outcomes. |
| Sentiment-aware messaging | Automates outreach and identifies moments to intervene. |
| Estimate QA automation | Protects indemnity accuracy and enforces coverage rules. |
Agile delivery, embedded QA, and a team that scales with you.
We ship in time-boxed sprints, guided by a blended team spanning UX, engineering, project management, and data science. You gain a strategic partner focused on measurable outcomes, not just technology.
“Westhill is the first partner that aligned our claims KPIs with the policyholder experience.” — SVP, Top 10 Carrier
Engagement blueprint
- 1Discovery and program alignment across carrier objectives.
- 2Pilot launch with success criteria and adoption playbook.
- 3Scale with advanced analytics, affinity offers, and retention programs.
Ready to modernize your repair journey?
Share your goals and we’ll curate a demo focused on policyholder delight, claim cost control, and operational velocity.